Help & Support
Always Beside Your Wall.
Technical documentation, wall controller pairing, mobile app walkthroughs, and direct engineering assistance for your ClimbFit facility.
Controller Pairing
How to pair phones and tablets with the wall controller via Bluetooth & local Wi-Fi, manage multiple simultaneous coaches, and reset network credentials.
Read Pairing Guide →ClimbFit App Guides
Step-by-step instructions for browsing climbs by grade, publishing custom boulder problems on the hold grid, running interactive game modes, and offline tracking.
Explore App Features →Hardware & Panel Care
Maintenance protocols for BWP grade plywood panels, recommended bolt torque ratings for climbing holds, LED lens cleaning, and impact mat inspection routines.
View Maintenance Specs →Warranty & Spares
Every ClimbFit installation includes 1-year comprehensive hardware warranty coverage, certified replacement hold modules, and rapid-dispatch spares support.
Order Spare Parts →Quick Solutions & FAQs
How do I connect the ClimbFit App to my wall controller?
Ensure Bluetooth is enabled on your device. Open the ClimbFit App, tap the wall icon in the top right corner, and select your wall ID from the list. Connection establishes in under 30 milliseconds. If pairing for the first time, make sure you are within 10 meters of the wall chassis.
Can the ClimbFit board be operated without an internet connection?
Yes. All preloaded routes, benchmark problems, and interactive games are cached locally on your device and the wall controller. You can run training sessions and school PE classes 100% offline. Logs sync automatically whenever an internet connection is re-established.
What should I do if an individual hold LED does not light up?
Our RGB LEDs operate on a fault-tolerant parallel circuit, meaning if one hold LED encounters an issue, the remaining 200+ holds continue functioning normally. To inspect the hold, unscrew the M10 bolt, inspect the moisture-sealed plug connector behind the panel, and reseat it. If a hold needs replacement, contact us for an instant spare under warranty.
How often should wall bolts and holds be inspected?
For commercial gyms and school facilities with daily usage, we recommend a visual safety check weekly and a hold torque check (35–40 Nm) once a month. Our turnkey maintenance service can also schedule periodic on-site inspections.
How can I download the ClimbFit mobile app?
The ClimbFit companion app is available for iOS (iPhone/iPad) and Android. Visit our Mobile App page to view all feature sets and installation guides.
Need On-Site Assistance or Custom Firmware?
Our support engineers are available Monday through Saturday (9:00 AM – 7:00 PM IST) for hardware diagnostics, custom gym LMS integrations, and emergency spares dispatch.
Representative: Anind S. · Turnaround time: Under 4 hours on business days